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MarXtar Solution Support

Imagine a support service where First line is at a Third Line skill level. With experienced support personnel MarXtar is the perfect partner for your business when it comes to supporting you and your Ivanti investments.

MarXtar Solution Support Options

Solution Support Standard

Unlimited Telephone, Email & Self-Service Incidents
8 Hour Response Times
Two Named Support Contacts

Solution Support Priority

Unlimited Telephone, Email & Self-Service Incidents
4 Hour Response Times
Two Named Support Contacts

Solution Support Business Critical

Unlimited Telephone, Email & Self-Service Incidents
2 Hour Response Times
Two Named Support Contacts

Micro-Consulting Units
Ever needed help for a couple of hours but it doesn’t make sense to get someone in for a full day? MCUs give the flexibility you need at the time you need it.
MCUs are hourly consulting blocks that can be added to any support contract to allow for highly flexible consulting activities for those times where what you need is more along the lines of ‘How Do I?’ or ‘Please Do This For Me’. Rather than require a full consulting scoping effort or onsite attendance. These MCUs can be scheduled to deliver to your requirements without any additional complexity. MCUs can be converted to onsite attendance at a rate of Ten MCUs to One onsite 8 Hour day.


The Perfect Complement to Ivanti LifeCoach Services
MarXtar Ivanti LifeCoach services are designed to help you evolve the use of your investment and bridge the knowledge gap between implementation and support. MarXtar Solution Support services make MarXtar your Go-To Ivanti partner.

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