MarXtar’s AdminQ service transforms your ITSM platform into a fully supported, low‑overhead, continually optimised solution. Instead of relying on overstretched internal resources or expensive in‑house hires, AdminQ provides expert, vendor‑certified administrators who manage your day‑to‑day system needs with precision and consistency.

Why AdminQ?

• Continuous administration coverage handled by certified specialists.
• Consistent quality and ownership without internal overheads.
• Tiered model that scales with business needs.
• Lower cost and operational risk compared to in‑house admin roles.

B.A.U. Administration includes:

• Organisational Administration (reference data management)
• User Administration (authentication, membership, roles)
• Reporting Administration (scheduling, distribution)
• Landscape Support (STG, UAT, PRD syncs and cleardowns)

BA.U. Configuration includes:

• New Service Request Catalogue items
• Role-based dashboards & queries
• Pick list updates
• Email templates
• Quick Actions (low–medium complexity)