Solution Assurance Monitoring (SAM)

Our Solution Assurance Monitoring service provides continuous, automated oversight of your ITSM/ESM platform—detecting hidden errors, identifying misconfigurations, highlighting performance concerns, and surfacing issues you didn’t even know existed. It protects your service, your customers, and your reputation.

Service highlights include: 

  • API‑driven monitoring with zero footprint on your environment
  • Daily automated checks and error analysis
  • Weekly summary reports
  • Monthly deep‑dive review meetings
  • Joint agreement on remediation pathways
  • Fixes may be completed by:
    • Your internal teams
    • MarXtar consultants (MCUs, AdminQ etc.)

‘This was the service that you never knew you needed, it identifies things that are broken, like workflow, email and errors that we either did not detect or know about. This leads to a fix and an improvement of the service we offer to our customers.’

UK Atomic Energy Authority

‘MarXtar’s monitoring identified a communication issue we hadn’t even realised was present. Without it, we wouldn’t have known our customers were being ignored until they started lodging serious complaints.’

Mitsubishi Electric UK

‘Whilst being highly customisable is a key factor for us, it does come with a risk of misconfiguration … with root cause and suggested resolutions for our tenant, improving our overall understanding and improving guardrails for development moving forward.’

UK Construction & Civil Engineering Company

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